Above Electronics

Sony and Above Electronics have gone Above" and beyond my expectations in regards to the repair of my Sony TV. I will not be purchasing any other brand of TV except Sony for the rest of my life as I know I will be taken care of if something goes wrong. Thanks guys - Juandy"

The process of fixing electronics is very simple and easy. Call in ahead of time, drop off your electronic and come back in a few days time.

Unfortunately I have to echo the other negative reviews. Have had 2 problems with my Sony TV and Above Electronics being the Authorised Repairers" for Sony

Really poor service ! Takes no responsibility to communicate, and takes over a week (and still waiting) to simply provide a quote on how much a repair would cost.The receptionist appears to handle all queries and nothing further happens.I would never take any electronic to them again.Sony Australia - your after sales service is extremely poor and based on the current experience, I would never purchase any Sony product even if the product is considered good.

These guys should be named 'Below Electronics'. Their client service was close to non-existent. After three months of phoning for updates and receiving no reliable information, they suddenly wanted money up-front before they delivered my smart TV back. It then arrived with a damaged stand and even worse, the installing technician could not get it connected for WiFi streaming. He then suggested it was 'beyond him' and I should go to another company. Really? I've now paid $600+ for a repair to a smart TV that doesn't connect to WiFi. Go elsewhere.

Pricey but they get the job done. Authorised Sony TV repairer.

It was a great pleasure dealing with a reputable Sony repairer when we needed repairing our malfunctioning TV. By looking at the other reviews and ratings, we were somewhat hesitant to contact them. By the way we wanted contacting them as they are authorised Sony and many other brands' authorised repairer.We were not disappointed. Customers service and tech. service were great, very friendly, courteous and professional. Kerry from reception handled the matter very well and always replied promptly.John's advice and assistance was great. After all our TV was returned liked new after conducting necessary repairs.We are so happy with the service and would like to recommend other parties who are looking for great service for reasonable cost.

Unsure on why there is so many bad reviews, have had an absolutely amazing experience with this company with great communication all throughout my warranty repair. Would highly recommend and will definitely return if I need any other of my items repaired. Shout out to Cassidy for her amazing admin work. Made the process seamless.

I took in a three month old Panasonic microwave oven in mid December. I told the girl at reception the turntable had stopped turning while I was taking the chill off a banana from the fridge by heating it for 20 seconds, there was a smell of burning and smoke and the banana was burnt on the end.The technician’s report said they found ‘banana juice’ in the turntable mechanism so Panasonic would not approve the work to be done under warranty.I’ve never had a spill in that oven and the banana did not burst, and even if it had how the heck banana ‘juice’ could make its way under the turntable and into the workings is anyone’s guess.When I rang in response to a text from them I was first told there was no charge, then someone rang back and said there was a $55 charge.I sent an email saying I had never had a spill etc etc including a picture I took of said burnt banana, and received a phone call saying the state manager or someone would call me ‘soon’, that was about a month ago and I’ve heard nothing.Terrible service.

One of the worst levels of customer service I have ever experienced. We originally had our TV repaired at Above Electronics only to bring it home and have it fail again with the same issue after 3 weeks of intermittent use. Back for warranty repair which was a joke. I had to call four times over a two week period to find out the progress of repair, Above Electronics did not call me once. At the end I was advised it was a different issue and they had to price the repair which after 3 days and no response I called to say I was collecting my TV and would have it repaired elsewhere. I was advised it had been repaired but the Senior Technician was still to price the repair. I did not authorise any repairs so I asked them to put it back to how it was and I went in and picked up my TV. Will never go back there.